Overview
A guide through your NDIS plan
A Support Coordinator explains what your plan actually funds, connects you with providers that suit your needs, sorts out service agreements, and steps in when something isn't working. For many participants, this is the difference between a plan that sits unused and one that's genuinely put to work.
One point of contact
Instead of juggling multiple providers alone.
Funding understood
Clarity on what's covered and how to use it well.
Faster reviews
Well-prepared reviews backed by real evidence.
Who this is for
When Support Coordination genuinely helps
Support Coordination is most valuable for participants navigating their first plan, managing multiple providers across daily living, therapy and community access, or dealing with a support arrangement that isn't working. It also matters at plan review time — a coordinator who's been alongside you through the year can build a stronger, evidence-backed case for the funding you actually need.
If your situation involves crisis circumstances, complex housing needs, or coordination across many services at once, Specialist Support Coordination — a higher-intensity version of this support — may be the more appropriate funding category. We can help you work out which applies and request it correctly in your plan.
How it works
Getting started is simple
We review your current plan
Understanding what's funded, used, and where the gaps are.
We connect the right providers
Matching your goals to providers who genuinely fit.
Ongoing support and review
Regular check-ins to keep your plan working.
What does a Support Coordinator actually do?
They help you understand your plan, connect with providers, resolve issues, and prepare for plan reviews.
Is this different from Plan Management?
Yes — Plan Management pays invoices, while Support Coordination helps you use your plan effectively.
Do I need funding for this in my plan?
Yes, it needs to be a specific line item — we can help you request it at your next review.
What's the difference between Support Coordination and Specialist Support Coordination?
Specialist Support Coordination is for more complex situations — multiple providers, crisis circumstances, or complicated support needs. Standard Support Coordination suits most participants building or adjusting their support network.
Can you help if my current providers aren't working out?
Yes — this is one of the most common reasons participants engage a coordinator, and we can help you transition without losing continuity of care.
How many hours of Support Coordination will I get?
This depends on your plan, and is typically higher in your first plan while your support network is being established.
Does this cost extra on top of my other supports?
No — it's funded as its own line item, separate from the supports it helps you access.
Ready to make your plan work harder?
Book a free, no-obligation conversation with our team today.